ALL SALES FINAL

For the protection and safety of our customers and staff, all purchases online or in store are final sales during the pandemic period until notified later.  Sorry for the inconvenience.

 

SHIPPING GUIDELINES

Sale and oversized items do not qualify for free shipping.

Order shipments require 2 to 7 business days to reach their destination with the exception of some remote areas and special orders. Deliveries do not occur on weekends or statutory holidays. We do not deliver outside of Canada. Additional charges may apply for deliveries to areas outside of the Greater Toronto Area and for oversized items. If additional charges apply, we will contact the customer before processing the order. Additional charges may also apply for multiple delivery attempts.

 

When receiving a delivery:

1. The customer or their proxy must be present to receive, inspect and sign for the delivery if a signature is required.

2. Before signing for the package(s), the customer must ensure receipt of the proper number of packages and inspect the condition of the package(s). If there are any damages or shortages, the customer must make sure these are noted by the carrier in writing before accepting the delivery.

3. Packages must be promptly opened and checked to ensure that the correct items were shipped.

4. In the event of any damage during shipping, email orders@bbbuggy.ca with a description of the damage, photographs and the order number.

 

*Please see below for information regarding Defective Item Returns.

ORDER CHANGES/CANCELLATIONS

The customer must email any requested changes or cancellations of orders to orders@bbbuggy.ca. Changed or cancelled orders will then be confirmed via email. We cannot guarantee that changes to or cancellations of online orders can be made once they are processed, however we will do our best to accommodate any requested changes prior to shipping. In the event that an order cannot be changed or cancelled, please refer to our return policy.

 

BB Buggy reserves the right to cancel any order if the customer’s billing information cannot be verified or does not coincide with the delivery address. We reserve the right not to release an order for in-store pickup if the customer’s identification and address cannot be verified.

Customers who purchase merchandise with a warranty are required to contact the particular manufacturer for details.

 

BB Buggy reserves the right to make changes to this policy without notice.