Levana BABYVIEW20 Wireless Video Baby Monitor

Because you love...

The BABYVIEW20 is one of Levana's ultimate baby monitors that does everything. This easy-to-use camera and video monitor combo is digital wireless, meaning signals will remain strong as you move around the house. Nothing is more important than your child’s safety, and the BABYVIEW20 lets you see and hear what your little one is doing at all times. You can even put the monitor in standby mode and only be alerted when your baby makes noise or moves around. The automatic night vision feature allows you to see your baby clearly even in complete darkness. A built-in night light and 3 selectable lullabies will soothe your child to sleep so you can get some rest, too.

This baby monitor is an iParenting Media Award winner and was chosen as an 'Excellent Product of 2009'. The iParenting Media network is owned by Disney™. It was also named #1 Best Child Safety and Health Product 2009 by the Parent to Parent Life Buzz Award program and received a 2010 Seal of Approval Award from The National Parenting Center. Setup is as simple as plugging in the camera and monitor. Many other features of the system are unique, just like your bundle of joy.

Set it up in SecondsJust switch on the camera and monitor and the system is ready to use. You will immediately see what the camera sees on the LCD screen.
 

24/7 Lifetime Live
Customer Support

Assistance is available for you whenever you need it. Simply contact us to submit a support issue or talk to one of our customer service representatives directly.
 

Watch Your Child
with No Interference

A digital wireless system ensures that you get a clear picture of your baby at all times. You get no interference from cordless phones, microwave ovens, WiFi signals (from wireless routers), Bluetooth devices, or other wireless devices in your home. All video and audio of your baby is kept private and secure - a digital signal ensures a secure link that can not be intercepted. Watch your baby anywhere in the house or outside (up to 150 ft).

Hassle-Free
Portable Monitoring

The battery-powered monitor makes carrying it around easy and convenient. The included rechargeable Lithium-ion battery gives you up to 4.5 hours of continuous use, allowing you to easily move the monitor from room to room. A low battery indicator lets you know when the battery needs to be recharged. Just plug the monitor into a wall outlet to charge the battery or for long term use.
 

Monitor Day and Night

See your child at night with built-in night vision. Infrared LEDs output light that is invisible to the human eye but can be seen on the monitor. The night vision will turn on automatically when it gets dark and allow you to see up to 15ft away. It also turns off during the day to save energy.
 

Lullabies & Night Light

Soothe your baby to sleep at night. The camera plays a selection of lullabies that you can control with the monitor. With a push of a button you can start playing music, change the song, or stop the music when your baby is asleep. All without having to go in the room and disturb them! You can also comfort your child with a built-in night light that glows softly to help calm your child in the dark. You can turn the night light on or off with the touch of a button.
 

You Need Your Rest Too

Standby mode allows you to rest easy, but be alerted instantly. This feature shuts off the monitor's screen and audio. It will only turn back on when your child starts to cry or
SHIPPING GUIDELINES

 

Order shipments require 2 to 7 business days to reach their destination with the exception of some remote areas and special orders. Deliveries do not occur on weekends or statutory holidays. We do not deliver outside of Canada. Additional charges may apply for deliveries to areas outside of the Greater Toronto Area and for oversized items. If additional charges apply, we will contact the customer before processing the order. Additional charges may also apply for multiple delivery attempts.

 

When receiving a delivery:

 

1. The customer or their proxy must be present to receive, inspect and sign for the delivery if a signature is required.

 

2. Before signing for the package(s), the customer must ensure receipt of the proper number of packages and inspect the condition of the package(s). If there are any damages or shortages, the customer must make sure these are noted by the carrier in writing before accepting the delivery.

 

3. Packages must be promptly opened and checked to ensure that the correct items were shipped.

 

4. In the event of any damage during shipping, email sales@bbbuggy.ca with a description of the damage, photographs and the order number.

 

*Please see below for information regarding Defective Item Returns.

ORDER CHANGES/CANCELLATIONS

 

The customer must email any requested changes or cancellations of orders to sales@bbbuggy.ca. Changed or cancelled orders will then be confirmed via email. We cannot guarantee that changes to or cancellations of online orders can be made once they are processed, however we will do our best to accommodate any requested changes prior to shipping. In the event that an order cannot be changed or cancelled, please refer to our return policy.

 

BB Buggy reserves the right to cancel any order if the customer’s billing information cannot be verified or does not coincide with the delivery address. We reserve the right not to release an order for in-store pickup if the customer’s identification and address cannot be verified.

RETURNS

Final sale items, discounted items, promotional items, floor models, gift baskets, special orders, replacement parts and merchandise which does not meet certain criteria cannot be returned or exchanged. Please see our detailed list of final sale items below.

 

Refunds will be issued via the original payment method. Customers returning items with a gift receipt will be issued a store credit.

In-Store

BB Buggy offers refunds within 14 days from the date of purchase and 30 days for exchange or store credit on most products bought in-store with the original sales receipt.

 

Products returned with a gift receipt have 30 days for exchange or store credit from the date of purchase.

Online

BB Buggy offers refunds within 14 days from the date of delivery for most products bought online.

 

Refunds take 3 to 5 business days to process and 5 to 10 business days for the refund amount to appear back on the customer’s account. In the case of a gift return, it will take 3 to 5 business days to process and issue an online credit for the return.

 

When returning items:

 

1. The customer must log in to their account to request a Return Merchandise Authorization (RMA) number. This number is used to track the return and must be referenced in all communications.

 

2. The customer must wait for a member of our online team to confirm the return via email with instructions for returning the package.

 

3. The RMA number must be written on the outside of each package. Returns must be shipped through an insurable method. The customer must email sales@bbbuggy.ca when the package has been shipped and provide a tracking number. Please ship to:

 

BB Buggy Warehouse

1200 Castlefield Ave., Lower East

Toronto, ON

M6B 1G1

 

4. The customer also has the option of bringing a return accompanied by the RMA number to any of our store locations. If the customer wishes to make an exchange in the store, this must be pre-arranged through our online team.

 

5. The customer will be responsible for return shipping costs for unwanted items. Items not meeting the criteria stated below and therefore deemed non-returnable will be shipped back to the customer at their expense.

RETURNABLE ITEM CRITERIA

Merchandise being returned must meet the following criteria:

 

  • Contain all original documents, inserts and packaging

  • Be unopened, unassembled and in resalable condition

  • Have the manufacturer tags and seals intact

  • Be in unused condition with all parts

  • Be accompanied by original receipt or gift receipt

 

Returned items not meeting these criteria are subject to a 25% or more restocking fee depending on the condition of the returned items. BB Buggy reserves the right to refuse any returns that do not meet these criteria.

FINAL SALE ITEMS

Due to safety and hygienic reasons, the following products are deemed final sale and cannot be returned or exchanged once purchased:

 

  • Strollers, adapters & accessories

  • Car seats, adapters, bases and boosters

  • Carriers

  • Breast pumps and accessories

  • Nursing bras, maternity supports, underwear and swimwear

  • Diapers and swim diapers

  • Bath, potty and diaper products

  • Personal care products

  • Highchairs and booster seats

  • Bouncers

  • Playards & travel beds

  • Home safety items

  • Feeding items

  • Mattresses

  • Furniture

  • Rugs

  • Artwork

  • All electronic products

DEFECTIVE ITEM RETURNS

 

Purchased In-Store

Customers can return a defective item which was purchased in-store and was not deemed a final sale item if they provide the original sales receipt or gift receipt. Once the return is approved, the customer will receive an equivalent replacement item.

 

Customers returning a defective item that was deemed final sale must first contact sales@bbbuggy.ca for information on how to proceed with their return. Final sale items which are defective follow separate protocols depending on the defect and manufacturer’s policy and therefore must be dealt with on an individual basis. Defective final sale items will not be accepted in-store without prior approval and an RMA number.

Purchased Online

Customers must notify us of a defective product within 3 business days from the date of delivery. We recommend that the customer email orders@bbbuggy.ca with a description of the defective item, photographs and the order number.

 

Once the return is approved, the customer must follow the procedure for returning online purchases outlined above. We will cover the cost of return shipping for a defective item and provide an equivalent replacement item. The customer also has the option of bringing the defective item with the RMA number to any of our store locations. If the customer wishes to make an exchange in the store, this must be pre-arranged through our online team. This procedure applies to both returnable and final sale items.

WARRANTY

Customers who purchase merchandise with a warranty are required to contact the particular manufacturer for details.

 

BB Buggy reserves the right to make changes to this policy without notice.

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