Levana LV-TW500 Digital Wireless Baby Camera

Because you love...The LV-TW500 is a wireless baby camera that allows you to keep an eye on your child from many different locations using the Internet. Simply mount the camera on your baby’s crib or place it in the play room and you can watch from any computer in the world. Interference free digital technology ensures you will always see a clear picture and never experience static or interception. This TWINKLE series monitor from Levana offers practical features such as online viewing, video recording, email alerts and password protection. Watch your baby at any time with night vision, soothe them to sleep with the built-in night light, or add additional cameras to monitor numerous locations in your home. Feel confident using this digital wireless camera that also comes with an ENERGY STAR® qualified power adapter. Enjoy the convenience of being able to check in on your little one from work or the downstairs computer. With the LV-TW500 you will always be able to keep an eye on your precious loved one.
 

Watch Your Child Online - Anywhere

Your fast paced lifestyle demands convenience and this baby camera provides it. Feel comforted knowing you can check on your child or caregiver from the office or your hotel suite. Regardless of where you are in the world, you can watch live video of your baby on any Internet-accessible computer or smart phone. Grant access to long distance relatives so they can log on and watch your little one grow. It’s the perfect way to keep in touch. (This system is not Mac compatible)
 

Interference Free
Digital Technology

The digital signal sends clear and secure video of your baby to your computer, wherever you are. Your privacy is completely protected because Clear Signal Technology ensures that other wireless signals do not affect the great quality of your video. This TWINKLE series monitor provides reliability and security so you never have to worry about static or interception. As you multitask, you can ensure that your baby is safe in their crib.




Record Video of Your Baby and Review at Any Time

Now you can record footage of your baby on your computer and access it whenever you want. Advanced recording options preserve your child's special moments for a lifetime. All the necessary software is included and easy to setup so you can start recording in no time. You can even set different recording schedules so that the camera only records when motion is detected. Then you can review the video at any time on the computer you used to record. Setting the motion detection is easy since there are different levels of sensitivity to choose from.
 
 

Soothing Night Light

Now you can scare the monsters away with the touch of a button. The baby camera has a built-in night light that will soothe your child to sleep. Shining stars provide a comforting glow, so there is no need for your child to be afraid of the dark. This adorable feature will help your little one doze off and provide a soft light for them.
 

Stay Notified
with Email Alerts

This is an exciting new feature that lets you receive email alerts when certain events occur at home. The camera can be setup to automatically send you an email when movement is detected in your baby's crib or room, or when the camera loses power—it's your choice. You will always be aware of what is happening with your child and ensure that whoever is watching over them is doing it properly.
 


Monitor Day and Night

Built-in night vision allows you to see your baby
SHIPPING GUIDELINES

 

Order shipments require 2 to 7 business days to reach their destination with the exception of some remote areas and special orders. Deliveries do not occur on weekends or statutory holidays. We do not deliver outside of Canada. Additional charges may apply for deliveries to areas outside of the Greater Toronto Area and for oversized items. If additional charges apply, we will contact the customer before processing the order. Additional charges may also apply for multiple delivery attempts.

 

When receiving a delivery:

 

1. The customer or their proxy must be present to receive, inspect and sign for the delivery if a signature is required.

 

2. Before signing for the package(s), the customer must ensure receipt of the proper number of packages and inspect the condition of the package(s). If there are any damages or shortages, the customer must make sure these are noted by the carrier in writing before accepting the delivery.

 

3. Packages must be promptly opened and checked to ensure that the correct items were shipped.

 

4. In the event of any damage during shipping, email sales@bbbuggy.ca with a description of the damage, photographs and the order number.

 

*Please see below for information regarding Defective Item Returns.

ORDER CHANGES/CANCELLATIONS

 

The customer must email any requested changes or cancellations of orders to sales@bbbuggy.ca. Changed or cancelled orders will then be confirmed via email. We cannot guarantee that changes to or cancellations of online orders can be made once they are processed, however we will do our best to accommodate any requested changes prior to shipping. In the event that an order cannot be changed or cancelled, please refer to our return policy.

 

BB Buggy reserves the right to cancel any order if the customer’s billing information cannot be verified or does not coincide with the delivery address. We reserve the right not to release an order for in-store pickup if the customer’s identification and address cannot be verified.

RETURNS

Final sale items, discounted items, promotional items, floor models, gift baskets, special orders, replacement parts and merchandise which does not meet certain criteria cannot be returned or exchanged. Please see our detailed list of final sale items below.

 

Refunds will be issued via the original payment method. Customers returning items with a gift receipt will be issued a store credit.

In-Store

BB Buggy offers refunds within 14 days from the date of purchase and 30 days for exchange or store credit on most products bought in-store with the original sales receipt.

 

Products returned with a gift receipt have 30 days for exchange or store credit from the date of purchase.

Online

BB Buggy offers refunds within 14 days from the date of delivery for most products bought online.

 

Refunds take 3 to 5 business days to process and 5 to 10 business days for the refund amount to appear back on the customer’s account. In the case of a gift return, it will take 3 to 5 business days to process and issue an online credit for the return.

 

When returning items:

 

1. The customer must log in to their account to request a Return Merchandise Authorization (RMA) number. This number is used to track the return and must be referenced in all communications.

 

2. The customer must wait for a member of our online team to confirm the return via email with instructions for returning the package.

 

3. The RMA number must be written on the outside of each package. Returns must be shipped through an insurable method. The customer must email sales@bbbuggy.ca when the package has been shipped and provide a tracking number. Please ship to:

 

BB Buggy Warehouse

1200 Castlefield Ave., Lower East

Toronto, ON

M6B 1G1

 

4. The customer also has the option of bringing a return accompanied by the RMA number to any of our store locations. If the customer wishes to make an exchange in the store, this must be pre-arranged through our online team.

 

5. The customer will be responsible for return shipping costs for unwanted items. Items not meeting the criteria stated below and therefore deemed non-returnable will be shipped back to the customer at their expense.

RETURNABLE ITEM CRITERIA

Merchandise being returned must meet the following criteria:

 

  • Contain all original documents, inserts and packaging

  • Be unopened, unassembled and in resalable condition

  • Have the manufacturer tags and seals intact

  • Be in unused condition with all parts

  • Be accompanied by original receipt or gift receipt

 

Returned items not meeting these criteria are subject to a 25% or more restocking fee depending on the condition of the returned items. BB Buggy reserves the right to refuse any returns that do not meet these criteria.

FINAL SALE ITEMS

Due to safety and hygienic reasons, the following products are deemed final sale and cannot be returned or exchanged once purchased:

 

  • Strollers, adapters & accessories

  • Car seats, adapters, bases and boosters

  • Carriers

  • Breast pumps and accessories

  • Nursing bras, maternity supports, underwear and swimwear

  • Diapers and swim diapers

  • Bath, potty and diaper products

  • Personal care products

  • Highchairs and booster seats

  • Bouncers

  • Playards & travel beds

  • Home safety items

  • Feeding items

  • Mattresses

  • Furniture

  • Rugs

  • Artwork

  • All electronic products

DEFECTIVE ITEM RETURNS

 

Purchased In-Store

Customers can return a defective item which was purchased in-store and was not deemed a final sale item if they provide the original sales receipt or gift receipt. Once the return is approved, the customer will receive an equivalent replacement item.

 

Customers returning a defective item that was deemed final sale must first contact sales@bbbuggy.ca for information on how to proceed with their return. Final sale items which are defective follow separate protocols depending on the defect and manufacturer’s policy and therefore must be dealt with on an individual basis. Defective final sale items will not be accepted in-store without prior approval and an RMA number.

Purchased Online

Customers must notify us of a defective product within 3 business days from the date of delivery. We recommend that the customer email orders@bbbuggy.ca with a description of the defective item, photographs and the order number.

 

Once the return is approved, the customer must follow the procedure for returning online purchases outlined above. We will cover the cost of return shipping for a defective item and provide an equivalent replacement item. The customer also has the option of bringing the defective item with the RMA number to any of our store locations. If the customer wishes to make an exchange in the store, this must be pre-arranged through our online team. This procedure applies to both returnable and final sale items.

WARRANTY

Customers who purchase merchandise with a warranty are required to contact the particular manufacturer for details.

 

BB Buggy reserves the right to make changes to this policy without notice.

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