Otterbottle Two Wall Food Container
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A Portion of the sale of this bottle will go to the David Suzuki Foundation
'Protecting Your Water...Your Health.... Your Environment
PROUDLY A CANADIAN COMPANY
Quenching One Woman’s Thirst To Make a Difference
Since a very young age, Shannon Andrukow has been a health enthusiast and environmentalist keen on preserving the planet for her family and future generations. Advocating the importance of small steps to saving the environment to friends and family (reducing consumerism, reusing products and avoiding perishable ones, driving less, recycling, turning out lights, reducing water use, seeking renewable energy sources, encouraging green products for the household, buying local, and so on), Andrukow has always prided herself on her dedication to helping Mother Earth.
After having kids, she became even more health-conscious and her inner-environmentalist emerged in full force. Andrukow had been researching Bisphenol A (BPA) for a number of years (long before Health Canada’s announcement to ban BPA) and after testing a couple of “sustainable” water bottles Shannon found that she was not satisfied with the look and performance of those bottles. Always a major proponent of reusable containers, the options for a safe and stylish bottle at the time were extremely limited.
Shannon’s eco-chic diva surfaced and she not only wanted to make a difference but she also wanted a bottle that spoke to her individual style. Not to mention that she also wanted to purchase from a Canadian company that supported our environment – something that was harder to do than she thought it would be! There was no such company out there, so she decided to make it her personal mission to create one.
She finally decided to create Otterbottle Inc. when she explored the idea with her husband and good friends. Her close friend provided her with the final nudge that she needed by encouraging her to proceed with the thought of starting a company that addressed all her concerns.
Andrukow developed Otterbottle Inc.– the name was born out of her desire to find a name that represented something pure, healthy and, of course, Canadian. The otter, an animal that lives in the water that we all need to protect, was a perfect fit. What better than to have a company name that is virtually impossible to forget!
For Shannon, founding Otterbottle Inc. has allowed her to do what she loves most in life; spend her days at home with her kids and make a difference for the earth that she wants to preserve.
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Order shipments require 2 to 7 business days to reach their destination with the exception of some remote areas and special orders. Deliveries do not occur on weekends or statutory holidays. We do not deliver outside of Canada. Additional charges may apply for deliveries to areas outside of the Greater Toronto Area and for oversized items. If additional charges apply, we will contact the customer before processing the order. Additional charges may also apply for multiple delivery attempts.
When receiving a delivery:
1. The customer or their proxy must be present to receive, inspect and sign for the delivery if a signature is required.
2. Before signing for the package(s), the customer must ensure receipt of the proper number of packages and inspect the condition of the package(s). If there are any damages or shortages, the customer must make sure these are noted by the carrier in writing before accepting the delivery.
3. Packages must be promptly opened and checked to ensure that the correct items were shipped.
4. In the event of any damage during shipping, email sales@bbbuggy.ca with a description of the damage, photographs and the order number.
*Please see below for information regarding Defective Item Returns. |
ORDER CHANGES/CANCELLATIONS
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The customer must email any requested changes or cancellations of orders to sales@bbbuggy.ca. Changed or cancelled orders will then be confirmed via email. We cannot guarantee that changes to or cancellations of online orders can be made once they are processed, however we will do our best to accommodate any requested changes prior to shipping. In the event that an order cannot be changed or cancelled, please refer to our return policy.
BB Buggy reserves the right to cancel any order if the customer’s billing information cannot be verified or does not coincide with the delivery address. We reserve the right not to release an order for in-store pickup if the customer’s identification and address cannot be verified. |
RETURNS
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Final sale items, discounted items, promotional items, floor models, gift baskets, special orders, replacement parts and merchandise which does not meet certain criteria cannot be returned or exchanged. Please see our detailed list of final sale items below.
Refunds will be issued via the original payment method. Customers returning items with a gift receipt will be issued a store credit. |
In-Store
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BB Buggy offers refunds within 14 days from the date of purchase and 30 days for exchange or store credit on most products bought in-store with the original sales receipt.
Products returned with a gift receipt have 30 days for exchange or store credit from the date of purchase. |
Online
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BB Buggy offers refunds within 14 days from the date of delivery for most products bought online.
Refunds take 3 to 5 business days to process and 5 to 10 business days for the refund amount to appear back on the customer’s account. In the case of a gift return, it will take 3 to 5 business days to process and issue an online credit for the return.
When returning items:
1. The customer must log in to their account to request a Return Merchandise Authorization (RMA) number. This number is used to track the return and must be referenced in all communications.
2. The customer must wait for a member of our online team to confirm the return via email with instructions for returning the package.
3. The RMA number must be written on the outside of each package. Returns must be shipped through an insurable method. The customer must email sales@bbbuggy.ca when the package has been shipped and provide a tracking number. Please ship to:
BB Buggy Warehouse 1200 Castlefield Ave., Lower East Toronto, ON M6B 1G1
4. The customer also has the option of bringing a return accompanied by the RMA number to any of our store locations. If the customer wishes to make an exchange in the store, this must be pre-arranged through our online team.
5. The customer will be responsible for return shipping costs for unwanted items. Items not meeting the criteria stated below and therefore deemed non-returnable will be shipped back to the customer at their expense. |
RETURNABLE ITEM CRITERIA
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Merchandise being returned must meet the following criteria:
Returned items not meeting these criteria are subject to a 25% or more restocking fee depending on the condition of the returned items. BB Buggy reserves the right to refuse any returns that do not meet these criteria. |
FINAL SALE ITEMS
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Due to safety and hygienic reasons, the following products are deemed final sale and cannot be returned or exchanged once purchased:
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DEFECTIVE ITEM RETURNS
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Purchased In-Store
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Customers can return a defective item which was purchased in-store and was not deemed a final sale item if they provide the original sales receipt or gift receipt. Once the return is approved, the customer will receive an equivalent replacement item.
Customers returning a defective item that was deemed final sale must first contact sales@bbbuggy.ca for information on how to proceed with their return. Final sale items which are defective follow separate protocols depending on the defect and manufacturer’s policy and therefore must be dealt with on an individual basis. Defective final sale items will not be accepted in-store without prior approval and an RMA number. |
Purchased Online
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Customers must notify us of a defective product within 3 business days from the date of delivery. We recommend that the customer email orders@bbbuggy.ca with a description of the defective item, photographs and the order number.
Once the return is approved, the customer must follow the procedure for returning online purchases outlined above. We will cover the cost of return shipping for a defective item and provide an equivalent replacement item. The customer also has the option of bringing the defective item with the RMA number to any of our store locations. If the customer wishes to make an exchange in the store, this must be pre-arranged through our online team. This procedure applies to both returnable and final sale items. |
WARRANTY
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Customers who purchase merchandise with a warranty are required to contact the particular manufacturer for details. |
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BB Buggy reserves the right to make changes to this policy without notice. |
